Achieving Rock Star Status with Our Clients

Achieving Rock Star Status

We often talk about providing a level of service that creates “Raving Fans”, people who really appreciate that service and go out of their way to tell others.  We call it, “Rock Star Status.”

It’s a goal that we strive for in every transaction.


A Letter from A Recent Client

To Whom It May Concern:

I am sending this letter with the hope that you will post it on your web site, as I believe others need to know about your outstanding team at RE/MAX Dallas Suburbs. I hope you will excuse me for being so lengthy.  I know there are many people who may have walked in my shoes, or struggling today to make ends meet.   I hope they will find my story beneficial.

With our nation’s financial debt and in this economic downfall, we sometimes need to take a look at where we are and what we ourselves with God’s help can do about our present personal financial situation.

I moved to Texas in 2008.  My husband and I  had purchased a beautiful home and planned to be there the rest of our lives, but  sometimes life throws you a curve ball and you need to know what to do next.

Deep in debt I was working two jobs, but my income was not enough to support my outgo and I was using up all of my assets.  I was faced with something that no one wants to have to do. I took a hard look at my numbers and realized I had two options. Option one, look for a “Government bail out” and wait……….and wait………..or option two, sell my dream home.  I made the choice to sell my home.

I ordered a course by Dave Ramsey called Financial Peace University.  I highly recommend this course to all of you.  I did everything he instructed me to do. My goal was to make my home look like a model home, price it to move and not sit on the market along with so many other homes.  It needed the “WOW “factor.

My next step was to interview real estate agents.  I interviewed six real estate agents and hands down I chose the best team out there, The Branch Team with RE/MAX Dallas Suburbs.  Tom and Gina Branch were experienced, knowledgeable and motivated.  After all they would be in charge of my largest asset and I needed a professional not my relative who is an agent or someone new in the business who had just gotten their license. Let me say it again. I needed a professional to handle my greatest asset.  I was serious.  I knew immediately we were on the same page. They knew exactly what I needed.

We filled out the paper work, and scheduled a photo shoot for the MLS listing. Within the first week I had two offers on my home, and within a few weeks, I handed over the keys to the new owners.  I know selling a home this quickly in this economy is rare but The Branch Team can make it happen. They were the combination that brought about this whole process smooth and pain free.

For some of us it’s hard to make the decision to sell your home, even when you are faced inevitably with the possibility of losing it down the road, just  because” life happens.” I personally know how hard it is.  Don’t wait until you are headed to foreclosure. Once you have made the choice to sell your home, make your next choice, “The Branch Team.”  They make it happen!!!

I am so grateful to Tom and Gina Branch and I am looking forward to doing business with them when I purchase my next home.



Margorie T. – Wylie, Texas


About Tom Branch

Tom Branch has written 597 posts in this blog.

Have you ever just met someone, but felt you like you'd known him for years? That's what most people experience with Tom. He has a knack for making folks feel right at home. After 21 years in the Air Force, loyalty and honesty are the foundation of everything Tom does. In addition to being a Texas Real Estate Broker, Tom is a Certified Distressed Property Expert (CDPE) and a Short Sales & Foreclosure Resource (SFR).